Austin Pet Sitter
Dependable Care When You're Not There!
Call 512-576-8442 or
Pet Care Policies
The goal of Loving Frendz Pet Care is to offer the best possible care for your pets, while meeting your personal needs. With millions of pets living in Austin, we must be selective concerning the long-term relationships we form with customers. In order for us to provide a high level of satisfaction 100% of the time, we choose our clients as much as they do us. After reviewing our policies below, if you have any specific questions, please don't hesitate to Contact Us at 512-576-8442.
 
Pet Sitting
Pet Sitting Visit Times
Pet Sitting Pet Journal
Pet Sitting Medical Journal
ID Tags
Vaccinations/Immunizations
Pet History/Behavior
Inclement Weather/Natural Disaster
Pet Waste
Leashes
Unsecured Pets
Secured Areas
Other dogs
Clean-Up
Pet Emergencies
Household Emergencies
Loving Frendz Pet Care Emergencies
Keys
Payment
Late Payment
Returned Check Charges
Unforeseen Purchases
Arrivals/Schedule Changes
Cancellations
Holidays
Holiday Cancellations
Home Access by Others, Additional Pet Care Assistance and Other Scheduled Services
Gated Communities
Photos
Plants
Referral Program
Contract Termination
Privacy Policy
Guarantee
Pet Sitting
Visits are available 7 days a week, beginning at 7 a.m. and ending at 9 p.m. Early and late visits are available at an extra charge. Please see our page for details.
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Pet Sitting Visit Times
Visit times are approximate and subject to change based on the needs of all pets under Loving Frendz Pet Care's care.
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Pet Sitting Pet Journal
A detailed journal of your pet's visits will be left after each visit.
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Pet Sitting Medical Journal
If your pet requires medication, a medical journal will be kept at each administration time.
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ID Tags
All pets, including micro-chipped pets, must wear identification tags. Even though your pet is micro-chipped, an ID tag is a great way to provide immediate contact information.
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Vaccinations/Immunizations
Loving Frendz Pet Care requires that all pets be current on vaccinations and immunizations before service begins. Should a Loving Frendz Pet Care Pet Care Provider be bitten or otherwise exposed to any disease or ailment received from a Pet Parent's animal, which has not been properly and currently vaccinated, it will be the Pet Parent's responsibility to pay all costs and damages incurred by the sitter. Please attach a copy of vaccinations to your contract form.
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Pet History/Behavior
Loving Frendz Pet Care must know if your pet has an illness, is aggressive or has a history with biting before services are contracted. Loving Frendz Pet Care does not discriminate against pets with illnesses or challenging history. This information is required to protect all persons and animals from harm.
Because the behavior of animals can be unpredictable, Loving Frendz Pet Care does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the Pet Parent's animals. Further, if a Loving Frendz Pet Care provider is harmed or injured by the Pet Parent's animal(s), the Pet Parent accepts full responsibility for the cost of any necessary medical attention required by the Loving Frendz Pet Care provider or by the animal(s).
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Inclement Weather/Natural Disaster
In the event of inclement weather or natural disaster, Loving Frendz Pet Care will use its best judgment in caring for your pet(s) and home. Per your contract, Loving Frendz Pet Care has requested the name and phone number of an emergency contact. If Loving Frendz Pet Care is physically unable to reach your home because of inclement weather or a natural disaster, your emergency contact will be notified to request assistance. Please consider a person or persons living nearby who can care for your pet in the event of inclement weather (road closures due to ice, snow, etc). Loving Frendz Pet Care will be held harmless for consequences related to such decisions. Your pets' health and well-being is our utmost concern and Loving Frendz Pet Care will contact you as soon as possible to keep you informed of these events.
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Pet Waste
Loving Frendz Pet Care will properly dispose of all pet waste as described in the Pet Parent's contract form. Loving Frendz Pet Care does request that the Pet Parent provide plastic bags for this purpose and indicate where you would like the waste bags disposed. Please be considerate and clean out all litter boxes and yard areas prior to our arrival. If a large amount of pet waste is left for Loving Frendz Pet Care to clean, the Pet Parent will be charged a cleaning fee of $10.00 per 15 minutes.
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Leashes/Harness
All dogs will be required to have a harness and be on a non-retractable leash during outdoor walks.
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Unsecured Pets
Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. Please remember that no fence system is totally secure. When Loving Frendz Pet Care is instructed to leave the Pet Parent's animals in a fenced-in area, Loving Frendz Pet Care will not be held liable for outdoor pets that become lost, injured, or deceased when escaping confinement due to broken or inadequate fencing, or by digging under a fence. This includes electronic, wood, metal or any other type of fence. It is the Pet Parent's responsibility to secure all outdoor areas where their pets may reside. Loving Frendz Pet Care is not liable for free-roaming, outdoor pets in the event of illness, loss, death or injury.
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Secured Areas
It is the Pet Parent's responsibility to pet-proof all areas inside and outside of the home. Loving Frendz Pet Care does not assume and has no liability for death or injuries the pet(s) sustain while in the Pet Parent's home or property.
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Other Dogs
Loving Frendz Pet Care will not permit the Pet Parent's dog(s) to interact with unknown dogs while in our care. If stray dogs that are on or off leash approach, Loving Frendz Pet Care will do our best to keep interaction at a minimum.
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Clean-Up
Please inform your Loving Frendz Pet Care Pet Care Provider of any inside areas where your pet might potty. Loving Frendz Pet Care will clean up after each pet to the best of our ability. If there are accidents above and beyond the normal amount anticipated, Loving Frendz Pet Care will charge a reasonable fee of $20 per half hour for clean up time.
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Pet Emergencies
In the event of an emergency, Loving Frendz Pet Care will make every effort to take your pet to the veterinarian or animal hospital of your choice. If your choice is unavailable, Loving Frendz Pet Care reserves the right to seek treatment at another facility. An emergency contact must be provided, other than your veterinarian, who can be called upon in the event of an emergency with your home or your pet in your absence.
The Pet Parent understands and agrees that attempts will be made to contact them in case of emergency and if they are unreachable, the Loving Frendz Pet Care Pet Care Provider has permission to authorize any care that the vet deems necessary for pet's health, safety and survival. Pet Parent agrees to reimburse Loving Frendz Pet Care for any additional fees and all costs relating to vet care during their absence, which may include x-rays, blood work, surgery and/or other expensive procedures, as well as the fee ($20 per half hour) Loving Frendz Pet Care charges to transport and remain with your pet.
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Household Emergencies
Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to: leaking pipes, malfunctioning water heaters and heating and air units. Please note that any additional time required by Loving Frendz Pet Care to accommodate a household emergency will be $20 per half hour.
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Loving Frendz Pet Care Emergencies
In the event of personal emergency or illness of a Loving Frendz Pet Care Pet Care Provider, the Pet Parent authorizes the Loving Frendz Pet Care Pet Care Provider to arrange for another qualified person to fulfill responsibilities as set forth in their contract.
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Keys
Two keys are required. A $20.00 fee for key pick-up/drop-off will be charged to current Pet Parents who do not retain their key on file.
*New Pet Parents
Keys should be exchanged at the free "meet and greet". If keys are not exchanged at the "meet and greet" and Loving Frendz Pet Care has to pick them up, a fee of $20.00 will be charged unless otherwise agreed upon.
*Existing Pet Parents
Keys may be left on file, mailed or delivered to us when service is contracted by phone or email.
*Key-on-File Service
By leaving your keys on file, regular and last minute service reservations will be a snap. Keeping your key on file will also be advantageous if you lock yourself out of the house. Loving Frendz Pet Care will bring your key to you for a delivery fee of $20. You will also avoid the cost of key pick-up/drop-off each time you retain services. All keys will be stored safely and permanently in our possession. You may call at any time to have your keys returned by mail within 5 business days of your request or left at your house during the last service.
* Should keys become unusable, the lock is changed without Loving Frendz Pet Care's knowledge, the lock malfunctions, the Pet Parent fails to leave a key, or for any other reasons beyond Loving Frendz Pet Care Pet Care Provider's control, Loving Frendz Pet Care and Pet Care Providers' have authorization to employ the services of a locksmith to gain entry into a Pet Parent's home on Pet Parent's behalf. The Pet Parent will be responsible for all expenses incurred and reimburse Loving Frendz Pet Care no later than 2 days after return.
*Key Security
Loving Frendz Pet Care codes keys with the pet's name, which ensures that keys cannot be matched to your personal information, and are kept in a hidden, secured safe. Loving Frendz Pet Care reserves the right to have a spare key made if one is not provided.
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Payment
A nonrefundable payment of cash or check is due when service is contracted. All payments are due before services begin. Please see the section on Holiday Payment for holiday payment terms.
  • Weekly - Due every Monday
  • Bi-Weekly - Due every other Monday
  • Monthly - Due on the 1st of the month
*New Pet Parents
Loving Frendz Pet Care will pick-up your payment at the scheduled "Meet and Greet" consultation.
*Existing Pet Parents
Payment must be received within 7 days of contracted service date or 7 days before scheduled service, whichever comes first.
*Pet Parents with Recurring Service
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Late Payment
All late payments are assessed a 15% late charge fee based on your service total.
A nonrefundable payment of cash or check is due when service is contracted. Payments are considered late if not received before or on the first visit. A 1 day grace period is given after the date of the last visit before the 15% late fee is charged.
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Returned Check Charges
There is a $50 fee for all returned checks in addition to fees for services rendered. The Pet Parent is responsible for all costs pertaining to collection.
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Unforeseen Purchases
Loving Frendz Pet Care will happily purchase pet food, litter, cleaning supplies or other necessary items that are not on hand, but contribute to the health and well being of your pet while you are absent. A copy of the payment receipt will be left at the Pet Parent's home along with the Loving Frendz Pet Care bill to acquire these items at the charge of $20 per half hour. Loving Frendz Pet Care will keep the original receipt until reimbursement is made. The pet parent is responsible for reimbursement of these items within 2 days of arriving home.
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Arrivals/Schedule Changes

It is the Pet Parent's responsibility to notify Loving Frendz Pet Care by email or phone of their arrival home. If Loving Frendz Pet Care does not hear from the Pet Parent at the scheduled arrival time, we will resume services with your permission. Payment for extended services is due no later than 2 days after the Pet Parent's arrival home. If payment is not postmarked by the 2nd day, a late fee of 15% will be assessed.

*Early Arrival
Credits are not given for early arrivals. If a Loving Frendz Pet Care Pet Care Provider arrives at your home for a scheduled visit and you are home, fees paid will not be credited.
*Schedule Changes
Loving Frendz Pet Care understands that it is not unusual for plans to change at the last minute. Schedule changes will be accommodated according to the Pet Care Provider's availability. Please understand that Loving Frendz Pet Care carefully schedules our time to service you as well as other Pet Parents.
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Cancellations

Our goal is to give your pet all the time and attention they deserve, according to a schedule that's convenient for you. Once our services are contracted and schedules are booked, we turn business away to accommodate each Pet Parent. All cancellations, with the exception of holidays, are credited toward future services.

Loving Frendz Pet Care requires at least three days notice prior to the first date of service to cancel without penalty. Notice provided within one to three days prior to the first date of service will result in a $50 cancellation fee. Cancellations received within twenty-four hours of the first date of service will result in a cancellation fee of 50% of the total invoice for scheduled pet care. Credit towards cancelled services will be issued to use within one year, holidays excluded. Upon the third cancellation incident (and any incidents thereafter), with less than 3 days notice, 100% of total invoice will be due, with no credit given. All costs pertaining to collection of fees will be payable by Pet Parent. Enforcement of cancellation fees is made at the sole discretion of Loving Frendz Pet Care.

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We encourage you to reserve early for holiday appointments, especially Thanksgiving, Christmas, and New Year's. Holiday schedules are planned one to two months in advance. Although we can accept requests before this time, we cannot confirm your reservation until payment in full has been received.

Because holidays are our busiest periods, reservations require non-refundable, pre-payment when service is contracted and a holiday service contract. You do not have a reservation until Loving Frendz Pet Care has received the holiday service contract and payment in full. Holiday visits are subject to a $5.00 fee.

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Holiday Cancellations
Cancellation and early arrival credit will not be given under any circumstances. Loving Frendz Pet Care requests your understanding that Holiday travel is a peak service time for pet care. Once our services have been contracted and schedules are booked, we turn business away. Enforcement of cancellation fees is made at the sole discretion of Loving Frendz Pet Care.
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Access to your Home by Others
Loving Frendz Pet Care wants your pets to have the love and attention they deserve, but please be advised that if other persons have access to your home during our scheduled dates of service, Loving Frendz Pet Care must be notified in advance and will NOT be held liable for any damages, lost items or problems that may arise as a result. This includes, but is not limited to cleaning services, repair persons, friends, family and neighbors. Loving Frendz Pet Care does not accept liability for other persons who will be in your home during pet care services.
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Gated Communities
The Pet Parent must provide a gate card, remote, or an up to date access code.
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Photos
Unless documented otherwise, Pet Parent authorizes Loving Frendz Pet Care Pet Care Providers' to take photos of Pet Parent's pet for their file and for the lovingfrendz.com website. All photos taken are the property of Loving Frendz Pet Care.
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Plants
Your plant care instructions will be followed, but Loving Frendz Pet Care cannot guarantee the condition of your plants. Loving Frendz Pet Care will not be responsible for plants that may die in your absence.
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Referral Program
Refer a friend who contracts services with Loving Frendz Pet Care and receive a credit of $10 in free services.
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Contract Termination
Loving Frendz Pet Care reserves the right to terminate your service contract agreement at any time before or during its term if Loving Frendz Pet Care, in its sole discretion, determines that a Pet Parent's pet poses a danger to the health or safety of a Loving Frendz Pet Care Pet Care Provider, itself, or others. If concerns prohibit a Loving Frendz Pet Care Pet Care Provider from caring for the pet, the Pet Parent authorizes the pet to be placed in a kennel, with all charges thereafter to be charged to the Pet Parent.
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Privacy Policy
All of your information will be kept private and confidential. Loving Frendz Pet Care recommends that the Pet Parent inform a trusted neighbor that we will be caring for your pets and your home while you are away.
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Guarantee
Loving Frendz Pet Care and Pet Care Providers' agree to provide the services stated in your contract agreement in a caring, reliable, and trustworthy manner. In consideration of these services, the Pet Parent expressly waives and relinquishes any and all claims against Loving Frendz Pet Care except those arising from negligence or willful misconduct on the part of Loving Frendz Pet Care or Pet Care Providers.
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Our service area includes: Central and North Austin and parts of Westlake, Pflugerville, Cedar Park, and Round Rock. Call 512-576-8442 today for your free Meet and Greet!
*Services offered vary by location*

LFPC is a proud member of the following Professional Pet Care Organizations:

 

Austin Pet Sitters Organization

PetSitUsa.com

Austin Pet First Aid.com

Insured and Bonded by Business Insurers of the Carolinas. Copyright 2004 Loving Frendz Pet Care. All rights reserved worldwide.